Return Eligibility
A return or replacement request will be accepted if the issue falls under any of the following:
- The product received is damaged or defective (manufacturing fault).
- A wrong product was delivered (different model, size, or SKU).
- The product is significantly different from its description on the website.
✓ Eligible for Return
- Unused, unworn product
- Original packaging intact
- All tags, labels & accessories included
- Invoice / proof of purchase provided
- Request raised within 7 days of delivery
- Defective or wrong item received
✗ Not Eligible for Return
- Used or worn orthopedic supports
- Hygiene-sensitive products once opened
- Items damaged due to misuse or negligence
- Products without original packaging
- Request raised after 7 days of delivery
- Change of mind (size preference, etc.)
How to Raise a Return Request
Follow these steps to initiate a return within 7 days of receiving your order:
Contact Us
Email cc@blubudstore.com or WhatsApp +91 84280 80100 with your order number and reason for return.
Share Evidence
Attach clear photos or a short video showing the defect, damage, or wrong item. This helps us resolve your request faster.
Await Approval
Our support team will review and respond within 1–2 business days with a decision and return instructions.
Ship the Product
Pack the item securely in its original packaging and ship it to the address provided. Keep the courier receipt for reference.
Refund / Replacement
Once we receive and inspect the product, your refund or replacement will be processed within 5–10 business days.
Refund Process
Refunds are issued to the original payment method used at the time of purchase:
- Credit / Debit Card: Refunded within 5–10 business days (depends on your bank's processing time).
- UPI / GPay / PhonePe: Refunded within 3–5 business days.
- Net Banking: Refunded within 5–7 business days.
- Cash on Delivery: Refunded via bank transfer or UPI — you will need to provide your account details.
Note: Shipping charges paid at the time of order are non-refundable unless the return is due to a defect or error on our part.
Replacement Policy
If you prefer a replacement over a refund, we are happy to arrange one subject to stock availability. Replacements are processed under the same conditions as returns and will be dispatched within 2–4 business days of receiving your returned item.
- Replacement is available for defective, damaged, or wrongly delivered items.
- If the exact item is out of stock, we will offer an alternative or a full refund.
- Only one replacement per order is permitted.
Return Shipping
- Blubud covers return shipping for all defective, damaged, or incorrectly delivered products. We will arrange a courier pickup at no cost to you.
- For returns due to other approved reasons, the customer may bear the return shipping cost.
- Please use a trackable shipping method and retain the receipt until your refund is confirmed.
- Do not ship items without prior approval from our support team — unapproved returns may not be processed.
Order Cancellations
Orders can be cancelled before dispatch:
- Contact us immediately at cc@blubudstore.com or call +91 84280 80100.
- If the order has already been packed or dispatched, it cannot be cancelled — please use the return process above.
- Cancellation refunds are processed within 3–5 business days.
Blubud Store also reserves the right to cancel orders in cases of product unavailability, pricing errors, suspected fraud, or incomplete customer information. You will be notified and fully refunded in such cases.